🌉 JanSetu

Your city, on the record

JanSetu (जनसेतु) is a citizen's bridge to the bodies that answer for your city. Report a pothole, a choked drain, or a petrol pump that short-fuels — with live photo and GPS — and JanSetu routes it to the agency responsible, helps you escalate formally when nothing moves, and keeps the outcome on a public record that includes the contractor who built it.

2,338 petrol pumps scored · 8 metros: Delhi, Mumbai, Bengaluru, Hyderabad, Chennai, Kolkata, Pune, Ahmedabad

🚧 Civic issues

Potholes, drainage, waterlogging, streetlights — mapped, routed to the responsible agency, escalated to CPGRAMS, matched to the contractor on record.
City report cards · contractor records · RTI help →

⛽ Petrol pumps

Trust scores from geo-verified rider reports — short-fuelling, adulteration signals, blend labelling, refused density checks.
Check the pump before you fill up →
How it works
Step 1

Report it, live

Photo taken in-app with GPS at the spot — a pothole, a choked drain, a pump that short-fuels. No gallery uploads, so every report is evidence.

Step 2

It goes to the right desk

Reports are routed automatically: municipal corporation inside city limits, state PWD outside, NHAI on highways, oil-company portals for pumps.

Step 3

Escalate when nothing moves

We draft the formal complaint, you file it, and a 30-day timer starts. When it lapses, escalate one tap up the ladder — all the way to CPGRAMS.

Step 4

It stays on the record

Issues, fixes, reopened defects, contractors, and defect-liability periods build a permanent public ledger nobody can quietly close.

Reporting happens in the app — photos are taken live at the spot, which is what makes every report evidence. This site is the public record: browse it, cite it, escalate from it.
Frequently asked questions
What is JanSetu?

JanSetu (जनसेतु, "people's bridge") is a citizen accountability platform for India. It puts petrol-pump quality and civic infrastructure problems — potholes, drainage, streetlights — on one public map, routes reports to the agency responsible, helps you file and escalate formal grievances, and keeps a permanent record of what got fixed, what didn't, and who was accountable.

How are reports verified?

Photos are taken live inside the app with GPS, accuracy, and timestamp recorded at the moment of capture. Reports that fail these checks still count, but with lower weight and a visible 'unverified' label. Resolution is community-verified too: an issue only closes after independent reporters confirm the fix on the spot.

Where do complaints actually go?

JanSetu prepares everything and you press the button — drafts are pasted into the official channel for the asset: municipal portals like PMC or MCD311, state portals like Aaple Sarkar, NHAI's Rajmargyatra, oil-company portals for pumps, and CPGRAMS (pgportal.gov.in) as the universal backstop with its 30-day statutory window.

What is the contractor / defect-liability record?

Road and drainage contracts carry a defect liability period (DLP) during which repairs are the contractor's cost, not fresh public money. JanSetu matches issues to the works contract covering that location — sourced from photographed site boards, tender awards, RTI responses — and shows whether the DLP is still running.

Is JanSetu a government app?

No. JanSetu is independent and neutral — not affiliated with any oil company, municipal body, or contractor. It shows only verifiable records: sourced documents and geo-verified citizen reports. Filing always happens on the official government portals, by you.